Cancellation and Refund Policy

Last updated: October 2026 | Please read this policy carefully before making a booking with visitkashi.com.

1. Cancellation by the Customer

Cancellation requests must be sent in writing to info.visitkashi@gmail.com or via WhatsApp on +91 7080109918. The following refund schedule applies:

Cancellation Notice Period	Refund Applicable
More than 7 days before service date	90% refund of amount paid
3–7 days before service date	50% refund of amount paid
Less than 3 days before service date	No refund
No-show on the day of service	No refund

2. Cancellation by Visit Kashi

In rare circumstances (natural calamities, government orders, safety concerns), Visit Kashi may need to cancel a confirmed booking. In such cases:

A full refund will be processed to the original payment method within 5–7 business days.
Alternatively, we will offer to reschedule your booking at no extra charge.

3. Refund Process

Approved refunds are credited to the original payment source (UPI, card, net banking) via Razorpay.
Refund processing time: 5–7 business days after approval.
Bank processing times may add an additional 2–3 days depending on your bank.
You will receive an email/SMS confirmation once the refund is initiated.

4. Non-Refundable Items

Convenience fees and payment gateway charges are non-refundable.
Special event bookings (e.g., Dev Diwali, Ganga Aarti special slots) are non-refundable within 7 days of the event.
Any third-party costs (entry tickets, permits) already purchased on your behalf are non-refundable.

5. Rescheduling

You may request a rescheduling (subject to availability) by contacting us at least 48 hours before the original service date. One free reschedule is allowed per booking; subsequent changes may attract a nominal fee.

6. Dispute Resolution

For any payment disputes, please contact us first at info.visitkashi@gmail.com. We aim to resolve all disputes within 72 hours. If unresolved, you may raise a dispute via your payment provider.

7. Contact Us

Visit Kashi, B-21/19, Rathyatra Kamachha Rd, Bhelupur, Varanasi – 221010
Phone: +91 7080109918 / +91 7080109919
Email: info.visitkashi@gmail.com